STUDIO11 Family Salon Salem

I had my haircut at Studio11 Famil Salon today, and it was amazing! Raja Sekar was very attentive and listened carefully to what I wanted. They suggested subtle layers that added volume and movement to my hair, and I�m really happy with the result, including the detan. The salon is clean and modern, and the customer service is excellent. I�ll definitely be coming back

I had the worst experience at Studio 11. I got my hair smoothened in December, but after the treatment, my hair became very rough and dry, and the texture completely changed. The people who did the smoothening were not professional at all. If you're thinking of getting hair services here, I would suggest you rethink and find another salon. The staff are unprofessional and don't know how to properly do hair smoothening. I feel like I wasted my money.

The service was good, but the lady at the reception gave off a bad vibe. I came for a pedicure, leg massage, and back massage. She made me choose the expensive pedicure, saying it would include a 30-minute leg massage, but later told me it was only 10 minutes. After the pedicure, she said they couldn't do the back massage because the studio was closing. She should have communicated everything clearly instead of misleading me. The salon needs a more professional front desk staff who doesn't mislead customers. Other than her, everyone else was good.